Skills
Workflow optimization & process improvement
SOP creation, documentation, and enforcement
Daily operational oversight (FOH & BOH)
Staff scheduling & coverage coordination
Policy interpretation & implementation
Cross-department communication & escalation handling
inventory management (intake → sales)
METRC & POS inventory reconciliation
Vendor manifest auditing & discrepancy resolution
COA verification & compliance enforcement
Regulatory compliance (NV & WA cannabis regulations)
Audit preparation & corrective action tracking
Loss prevention & variance investigation
POSaBIT (product setup, taxes, reporting, troubleshooting)
Barcode/label management & SKU structure
Inventory imports, exports, and data cleanup
Debit terminal reconciliation (Ingenico & similar systems)
Spreadsheet creation (Google Sheets / Excel)
Advanced formulas, conditional formatting & tracking dashboards
Data accuracy verification & error correction
Retail team leadership & training
Customer service escalation handling
Product knowledge education
Sales floor organization & merchandising
Staff test-outs & performance evaluation
Compliance-safe customer interactions
New hire onboarding & training programs
Role-based training development
Compliance education for staff
Coaching underperforming employees
Accountability frameworks & follow-through
Leading through high-stress environments
Documentation & formal reporting
Professional correspondence (HR, COO, vendors)
Contract and role-based work (hourly + project)
Meeting preparation & discussion scripting
Conflict de-escalation & issue framing
Time management across multiple roles
Brand development & identity building
Small business planning & launch execution
Menu/product description writing
Event planning & coordination
Cost tracking & pricing analysis
Community-based business collaboration
Extremely detail-oriented
Systems thinker
Calm in crisis / pressure-tested
High accountability & ownership
Strong pattern recognition
Ethical, compliance-first mindset
Self-directed & highly adaptable
About
Operations-focused professional with extensive experience in retail management, compliance-driven inventory control, and team leadership. Known for building efficient systems, writing clear SOPs, and maintaining accuracy in fast-paced, regulated environments. Highly detail-oriented, adaptable, and trusted to take ownership of complex operational responsibilities.
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